Refund Policy

This Refund Policy explains the circumstances under which refunds may be requested, approved or declined for services purchased from GIGMA Business Studio.

Refund requests may be considered when services have not commenced, contractual obligations cannot be fulfilled, or delivery delays occur due to reasons solely attributable to GIGMA Business Studio.

Completed services, government fees, third-party charges, domain registrations, hosting services, software licenses and delivered digital assets are generally non-refundable.

Clients may request project cancellation before substantial work has commenced. Any completed work, consultation time or resources utilized may be deducted from eligible refund amounts.

Customers are encouraged to contact our support team before initiating payment disputes. We aim to resolve concerns fairly and efficiently through direct communication.

Approved refunds are generally processed within 7–15 business days depending on payment method, banking institutions and payment gateway processing times.

Digital products, downloadable resources and customized deliverables are typically non-refundable once access, download or delivery has been provided.

We remain committed to delivering agreed services in accordance with project scope, timelines and contractual commitments before considering refund eligibility.

Special cases may be reviewed individually at the sole discretion of GIGMA Business Studio where fairness, regulatory requirements or operational circumstances justify consideration.

Customers requiring assistance regarding payments, cancellations or refunds may contact our support team through the official communication channels listed on our website.

This Refund Policy may be revised periodically. Any updates will be published on this page along with the revised effective date.